Battery problem - go6000

kennethstrid
kennethstrid StockholmRegistered Users Posts: 4
Apprentice Seeker
edited January 13 in Devices using MyDrive Connect
Is the battery supposed to charge in my car connected to my USB? When leaving the car the unit goes into sleeping mode. The battery is then drained. When the battery is low the unit shuts down even during driving. Is the unit supposed to work only with usb connected even if the battery is empty? Meaning can the unit work without a battery?
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Best Answer

  • Willy875
    Willy875 Registered Users Posts: 5,454
    Revered Voyager
    Answer ✓
    Your car's USB socket does not have enough power to operate your GPS.

    Use the preferred cigarette lighter charger supplied with your GPS.

Answers

  • Willy875
    Willy875 Registered Users Posts: 5,454
    Revered Voyager
    Answer ✓
    Your car's USB socket does not have enough power to operate your GPS.

    Use the preferred cigarette lighter charger supplied with your GPS.
  • acolsandra
    acolsandra Registered Users Posts: 4
    Apprentice Traveler
    I don't think the charger is the problem, I have this same problem with a go 5200 since 2 or 3 updates ago, nothing changed in my power supply in the car and it drains in sleeping mode. And now I have 3 options when I turn of the car: sleep, shut down or cancel, it always had only 2 options.
  • kennethstrid
    kennethstrid StockholmRegistered Users Posts: 4
    Apprentice Seeker
    ok thx
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Hi
    @kennethstrid
    Welcome to the site....
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    _____________________________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM

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