Road is closed

stadion
stadion Registered Users Posts: 3
Apprentice Traveler
in TomTom GO Navigation app for iPhone
The map says over 2 months that road (E442) from Prague to Liberec (Czech Republic) is closed. This road hasn’t been closed ever. There was a lane change but road has been still open. The navigation is unusefull for me because of this error. I got it mainly for traffic. The error can’t be reported because Mapshare is OK.
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Best Answer

  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Answer ✓
    Thanks for the information @stadion
    Our team has removed a road incident that could be blocking the route.
    Could you close/exit the app, open it again and try planning a route, please?

    Let me know if the app is still blocking...

    Regards, Vikram.

Answers

  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Hi @stadion
    Welcome to the community! I tried planning a route now and the app is using E442, see image below-
    23hfbrfdyhen.png

    Could you try reinstalling the map and see if that makes a difference?

    Regards,
    Vikram.
  • stadion
    stadion Registered Users Posts: 3
    Apprentice Traveler
    Thank you for quick answer. I deleted and downloaded map again and no difference. Also deleted and installed the entire app and download the map again. The problem still occurrs.
    Regards
    Stadion
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    b9u1kedgcrvm.png
  • mapfanatic
    mapfanatic Registered Users Posts: 2,298
    Revered Voyager
    @VikramK

    I only found the thread now. Very well that another user got in touch after two months!

    If you are in Amsterdam you have to load the traffic reports for the region first!
  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Answer ✓
    Thanks for the information @stadion
    Our team has removed a road incident that could be blocking the route.
    Could you close/exit the app, open it again and try planning a route, please?

    Let me know if the app is still blocking...

    Regards, Vikram.
  • mapfanatic
    mapfanatic Registered Users Posts: 2,298
    Revered Voyager
    @VikramK

    great, thank you very much!
    The blocking has finally been cleared.
    Can you also address my other mistakes in the NDS-Team.
  • stadion
    stadion Registered Users Posts: 3
    Apprentice Traveler
    VikramK wrote: »
    Thanks for the information @stadion
    Our team has removed a road incident that could be blocking the route.
    Could you close/exit the app, open it again and try planning a route, please?

    Let me know if the app is still blocking...

    Regards, Vikram.

    Dear Vikram,

    It is working now. The block disappeared.

    Happy while using TOM TOM again.

    Thank you.
  • mapfanatic
    mapfanatic Registered Users Posts: 2,298
    Revered Voyager
    mapfanatic wrote: »
    @VikramK

    great, thank you very much!
    The blocking has finally been cleared.
    Can you also address my other mistakes in the NDS-Team.

    @VikramK

    Thank you!

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