Can I live chat to a tomtom technician

Jimjames57
Jimjames57 Registered Users Posts: 8
Apprentice Traveler
edited January 19 in Devices using MyDrive Connect
My problem is, my tomtom trucker 6000 works perfectly in my truck, but can take over an hour to work in my car.

Best Answer

Answers

  • Jimjames57
    Jimjames57 Registered Users Posts: 8
    Apprentice Traveler
    I need to speak to a technician
  • Willy875
    Willy875 Registered Users Posts: 6,530
    Elite Voyager
    Answer ✓
    Maybe a positioning problem on the windshield?

    Chat with customer service only via chat or email.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • DougLap
    DougLap Posts: 10,041
    Superuser
    Hi @Jimjames57

    There is no Phone line Support only Live Chat with a TT employee.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message.
    I would suggest you keep trying to link to Chat.

    If it does not work exactly as described then try another Web Browser.

    Doug

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