Live traffic does not work

Kristof1983 Registered Users Posts: 1
Apprentice Seeker
my tomtom live traffic hasn't worked for a week, already did a hard reset followed by a soft reset, nothing helps!
does anyone know what to do?
I've had this problem before and after contacting tomtom something was adjusted on the sim card.
that worked for a long time, until last week. My device is a go premium and i live in Belgium.