tomtom go 6250 will not connect to GPRS can anyone help please? — TomTom Discussions

tomtom go 6250 will not connect to GPRS can anyone help please?

FMA1234
FMA1234 Registered Users Posts: 6
Apprentice Seeker
I have recently renewed my live services but yet my live traffic still is not working and my GPRS is disconnected when out driving, can anyone help please
/ i have also tried a soft reset twice now

Answers

  • Willy875
    Willy875 Registered Users Posts: 3,724
    Revered Voyager
    GPRS disconnected this is normal if you are indoors.

    Try to reset the device to factory settings.

  • FMA1234
    FMA1234 Registered Users Posts: 6
    Apprentice Seeker
    no it is not connected when i am out in my van driving, and it says my services arent active but i recently renewed them
  • Willy875
    Willy875 Registered Users Posts: 3,724
    Revered Voyager
    You will not have to renew the service on the Go 6250, the traffic is free for life.

    Check back tomorrow, moderator @VikramK will review your account.
  • FMA1234
    FMA1234 Registered Users Posts: 6
    Apprentice Seeker
    but my subscription started jan 2021, i have never had free traffic services on a tomtom
  • Willy875
    Willy875 Registered Users Posts: 3,724
    Revered Voyager
    Check back tomorrow, moderator @VikramK will assign the service to you.