I have purchased a map but this map does appear in account & cannot be transferred

slohe
slohe Registered Users Posts: 2
New Seeker
in MyDrive Connect
I purchased a map and have the receipt email but it does not show on the account. The status remains "in progress".
What is to do?

Comments

  • DougLap
    DougLap Posts: 10,039
    Superuser
    Hi @slohe

    With so many working from home it is taking longer for some orders to be allocated to the relevant account.

    If it has not been allocated soon then you need to contact TT Customer Support via Chat.

    Tap Support at top of this page
    Sign in Top Right of next page
    Once signed in Tap Contact us bottom right
    Type Chat or Contact in message box
    If Chat is available then you can start a conversation with a TT employee.

    Doug
  • slohe
    slohe Registered Users Posts: 2
    New Seeker
    Thx Doug,
    Customer Service is working on it.
    They suggest that the link to the device was missing.
    I hope for a solution soon!
    Rgds

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