tomtom traffic not activated

ericvm73
ericvm73 Registered Users Posts: 2
Novice Seeker
edited August 3 in Devices using Wi-Fi®
I recently bought the go professionel 520 with lifetime traffic but now it says it expired 29-12-2021...not quite a lifetime i believe?

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,486
    Revered Voyager
    Check back tomorrow, moderator @VikramK will review your account and assign the service to you.
  • ericvm73
    ericvm73 Registered Users Posts: 2
    Novice Seeker
    Sorry,i allready solved it with costumer service!
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @ericvm73

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • TJ01
    TJ01 Registered Users Posts: 2
    Apprentice Seeker
    Hi,

    I purchased a GO 620 with Lifetime Traffic and World Maps and as of 25th December 2021 I too have been getting the notification that Lifetime Traffic has now expired.

    Would Vikram be so kind as to look at the services for me too?


    Regards

    TJ
  • YamFazMan
    YamFazMan Posts: 21,132
     Superuser
    edited January 5
    Hi
    @TJ01
    @VikramK one of the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,273
    Moderator
    Hi @TJ01
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • TJ01
    TJ01 Registered Users Posts: 2
    Apprentice Seeker

    Thank you YamFazMan & VikramK,

    I think the issue has been resolved following your intervention.

    Traffic is now reading as: Activated.
    Speed Camera Updates are reading as: Activated.

    No longer stating that it has expired.

    I will let you know if there's a problem down the line.

    Much appreciated.

    TJ.
  • YamFazMan
    YamFazMan Posts: 21,132
     Superuser
    Hi
    @TJ01
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
This discussion has been closed.