No connection PC - TomTom Truck

sgdvanbeek
sgdvanbeek Registered Users Posts: 2
New Seeker
Hi!

I have tried to update my 6 year old Truck navigation. I can see it needs updating and I normally update on a regular basis. Only now I can't connect with my PC, I use Windows 10.

I used TomTom Home and MyDrive Connect to try and update my device, no results. Both programs tell me my device is not connected to my PC. I have tried a different USB port, a different cable, my laptop instead of my pc to update my TomTom, I charded my device full.. Also this site didn't provide any solutions. https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect- I am out of options!

Who can help me?

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    are you using original cable
    or connect to different pc
  • sgdvanbeek
    sgdvanbeek Registered Users Posts: 2
    New Seeker
    are you using original cable
    or connect to different pc

    Yes I have, I used my desktop and my laptop. I connected my TomTom 6000 with the original cable and another cable. I tried as many different options as I could think of.