TomTom Carminat - "Can't use the map on this Device” Renault Clio 2012

LewJohnB2
LewJohnB2 Registered Users Posts: 8
Apprentice Seeker
Hi,
My Renault Clio is saying this message in the title similarly to another discussion in the forum but I can’t figure out how to reply in the forum, any help would be greatly appreciated.
Thanks
Lewis

Answers

  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    @VikramK ive seen you can help if really appreciate it
  • Willy875
    Willy875 Registered Users Posts: 5,437
    Revered Voyager
    Hi
    Is this a card to be purchased via Tomtom home or via the Tomtom site?
  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    @Willy875 it came with the car when I purchased it so I’m not too sure, is there a significant difference between the two?
  • Willy875
    Willy875 Registered Users Posts: 5,437
    Revered Voyager
    You are trying to update the map through Tomtom home because this message appears when you try to update.
  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    @Willy875
    I did take the card out of the satnav and put it in to a laptop to do some sort of update thing but it hasn’t worked this far
  • Willy875
    Willy875 Registered Users Posts: 5,437
    Revered Voyager
    Check back tomorrow, moderator @VikramK will review your account.
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @LewJohnB2
    Welcome to the community!
    A map has been reactivated for your TomTom... Connect the device/card to TomTom HOME > Remove the existing map first and then download a fresh version offered as a download/update.

    Regards,
    Vikram
  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    @VikramK It says that the map isn’t valid after installation when installing to the card reader
  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    0lgxws4zfmdi.jpg

    I’ve tried it with two maps containing the UK to no avail
  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    @VikramK i tried installing something else and that was successful so is there a problem with the maps I’m trying to install?
  • LewJohnB2
    LewJohnB2 Registered Users Posts: 8
    Apprentice Seeker
    @vikbgw0w0padzub.jpg
    @VikramK now there are no maps available to update