Can't Restore MyPlaces after reinstall, pls help! — TomTom Discussions

Can't Restore MyPlaces after reinstall, pls help!

Barefoot_Wanderer
Barefoot_Wanderer Registered Users Posts: 10
Apprentice Seeker
Hi All,
I bought an iPhone 11 and using the blue tooth fuction transferred all my apps from my old iPhone 6. Unfortunately, TomTom Go wouldn't start after several attempts so I uninstalled it and reinstalled and everything seems to be loading and working.

BUT, in MyPlaces I now have nothing on my new phone and in MyDrive there are no longer any of MYPlaces present, they are still on my old phone but I have no idea how to get them on to my new phone now they are no longer on MyDrive.

Can anyone help?

Comments

  • Lochfrass
    Lochfrass Posts: 17,063
    Superuser
    Can you see your "MyPlaces" when you log in with your TomTom Account on the MyDrive Webside? https://mydrive.tomtom.com/
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Seeker
    yes. but unfortunately there is only Home which i put into my new phone.
  • Lochfrass
    Lochfrass Posts: 17,063
    Superuser
    Just so I understand.
    On the MyDrive website, can you only see Home or also all the other locations that were previously saved on the old phone?
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Seeker
    No all the locations have gone, but I'm not certain they were on MyDrive in the first place. All the locations are still in my old phone but not on Mydrive.
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Seeker
    is there a way to upload myplaces from my old phone on to Mydrive?
  • Lochfrass
    Lochfrass Posts: 17,063
    Superuser
    Unfortunately, I only have the Android version.
    Please check whether you are logged in with the same email address on the old and new phone and whether the switch is on,
    I think there should be something like that for iOS too.
    Menu/TomTom Services
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  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Seeker
    BINGO!! Did as you said and switched on the mydrive from old phone now myplaces are on mydrive.

    Many thanks.
  • Lochfrass
    Lochfrass Posts: 17,063
    Superuser
    Glad your sorted now :3
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Seeker
    Just got MyPlaces on the new phone. Just a case of switching on Mydrive from my phone. thx again!