Can't Restore MyPlaces after reinstall, pls help!

Barefoot_Wanderer
Barefoot_Wanderer Registered Users Posts: 10
Apprentice Traveler
Hi All,
I bought an iPhone 11 and using the blue tooth fuction transferred all my apps from my old iPhone 6. Unfortunately, TomTom Go wouldn't start after several attempts so I uninstalled it and reinstalled and everything seems to be loading and working.

BUT, in MyPlaces I now have nothing on my new phone and in MyDrive there are no longer any of MYPlaces present, they are still on my old phone but I have no idea how to get them on to my new phone now they are no longer on MyDrive.

Can anyone help?

Best Answer

Answers

  • Lochfrass
    Lochfrass Posts: 18,634
     Superuser
    Can you see your "MyPlaces" when you log in with your TomTom Account on the MyDrive Webside? https://mydrive.tomtom.com/
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Traveler
    yes. but unfortunately there is only Home which i put into my new phone.
  • Lochfrass
    Lochfrass Posts: 18,634
     Superuser
    Just so I understand.
    On the MyDrive website, can you only see Home or also all the other locations that were previously saved on the old phone?
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Traveler
    No all the locations have gone, but I'm not certain they were on MyDrive in the first place. All the locations are still in my old phone but not on Mydrive.
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Traveler
    is there a way to upload myplaces from my old phone on to Mydrive?
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Traveler
    BINGO!! Did as you said and switched on the mydrive from old phone now myplaces are on mydrive.

    Many thanks.
  • Lochfrass
    Lochfrass Posts: 18,634
     Superuser
    Glad your sorted now :3
  • Barefoot_Wanderer
    Barefoot_Wanderer Registered Users Posts: 10
    Apprentice Traveler
    Just got MyPlaces on the new phone. Just a case of switching on Mydrive from my phone. thx again!
  • wrtmactt
    wrtmactt Registered Users Posts: 14
    Master Explorer
    iOs - under TomTom Services - Somehow the MyDrive synch gets turned off. Just turned back on and now everything is synched