when i open tomtom mydrive and login i get borders info but no map — TomTom Discussions

when i open tomtom mydrive and login i get borders info but no map

Marietje_226
Marietje_226 Registered Users Posts: 12
New Seeker
hello i recently bought tomtom go for android and made an tomtom account for tomtom my drive so that i can make or upload gpx routes that i then can drive on my phone who is linked with mydrive
now the problem when i open tomtom mydrive i only see routeplanner road trips sale on top and left my routes plan routes etc and an arrow but no map or map details !
weird earliers it worked ,,,, even when i open a inported route i only see the route stripes but no map its totally blank
can someone help ?
kind regard

Best Answers

  • Lochfrass
    Lochfrass Posts: 17,106
    Superuser
    Accepted Answer
    Wish good luck. B)
    Maybe an other user finds the jumping point.
    crossing my fingers
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    Accepted Answer
    whell i set my pc back to earlier restore point but i took a very long time and at the end on reboot it gave the message "cannot restore to earlier restore point because no access to a file " so i tried anyway and yesss the maps are shown
    i tried an other route with another extension with itn converter to convert to tomtom drive i tought dhere the fault began , but no probem !
    so solved i am very hally and thna

Answers

  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
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  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    like you see above i put some screenshots
  • Lochfrass
    Lochfrass Posts: 17,106
    Superuser
    edited December 2021
    Try an othe Webbrowser.
    Maybe an addon or adblocker in your current browser prevents the display.

    Here it works with Firefox
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    i tried firefox opera and edge i cleared the temp files and coockies all no effect all exept chrome do not have a addblocker so no idea
  • Lochfrass
    Lochfrass Posts: 17,106
    Superuser
    Hmmm.
    Have you tryed a restart of the PC via the Startmenu and there "restart" (Herstart)
    Sometimes that does wonder to a PC because its not the same as a shutdown and new start
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    thnx i trie
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    nope no sigar i tried reboot and shut down and start
    now i do not even see the left options only top planner road trips sale and login name
    pffffffff long live windows :-)
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    what weird is that when i mouse klik random there pops up "start as startpoint and the coordinates " so in one way it knows where it is but no map only blank screen
    look likes it will not load the map details
  • Lochfrass
    Lochfrass Posts: 17,106
    Superuser
    For me it seems a problem with your PC. Can you try it with an other PC?
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    nope only maybe at my sons house i will try later thanks for the help so far ,
  • Lochfrass
    Lochfrass Posts: 17,106
    Superuser
    Accepted Answer
    Wish good luck. B)
    Maybe an other user finds the jumping point.
    crossing my fingers
  • Marietje_226
    Marietje_226 Registered Users Posts: 12
    New Seeker
    Accepted Answer
    whell i set my pc back to earlier restore point but i took a very long time and at the end on reboot it gave the message "cannot restore to earlier restore point because no access to a file " so i tried anyway and yesss the maps are shown
    i tried an other route with another extension with itn converter to convert to tomtom drive i tought dhere the fault began , but no probem !
    so solved i am very hally and thna