No device connected

Shemaros Registered Users Posts: 2
New Seeker
Hello Support, I have a Renault sd card device which does not seem to connect to Tomtom home 2.22.029. I have a Macbook Pro 13 with Big Sur 11.6.2 and a sd card port. The card is recognized by Finder and appears on desktop as Tomtom disk. However Tomtom home software does not see it and cannot update the new subscription I have bought today (Benelux) for 49,95€. Can you help me please? This is the first time I have had such problems updating the card. Thank you!