My Tom Tom discover will not turn on. — TomTom Discussions

My Tom Tom discover will not turn on.

Bernard_72
Bernard_72 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
I have charged if overnight, I have held the on/off button until I get a drum roll but the display still remains blank. Any ideas? Many thanks.

Comments

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,074
    Moderator
    Accepted Answer
    Hi @Bernard_72
    Welcome to the community! Could be a hardware/display issue, please report this to our customer service team.

    Regards
    Vikram
  • DougLap
    DougLap Posts: 9,377
    Superuser
    Hi @Bernard_72

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • Bernard_72
    Bernard_72 Registered Users Posts: 2
    New Seeker
    Hi Vikram/Doug

    Many thanks for replying, I’ve contacted Tom Tom through the chat function and they are refunding me..
    Best regards
    Bernard