Device is not connecting to MyDrive Connect

CH29

Hello,

I have tried so many different things but my TomTom device is not connecting to my laptop and I am unable to get it connected to myDrive Connect. Please could anyone help to rectify this issue?

Many Thanks.

Willy875

Hi

What is your GPS?

Navigation device not connecting to computer (MyDrive Connect) https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

Try with a different USB cable

CH29

Hi,

I have tried everything on that page and still cant get it to connect to my macbook.

CH29

Can I please ask what you mean by what is my GPS?

Thank you

LizAtk

Did you get this sorted? I have suddenly started having the same problem. I’ve tried several different USB cables and all four ports on my PC. The cables seem ok, inasmuch as the TomTom (a Via 135) tells me it’s charging, but it just won’t connect to the App. I’ve restarted my TomTom a couple of times, and also uninstalled and reinstalled the app. The only thing I haven’t done is i install the drivers, as I can’t find them anywhere on my PC.

Willy875

Your cable may charge your GPS, but it may be faulty in data transfer.

Try this FAQ https://help.tomtom.com/hc/en-gb/articles/360013900240-Le-GPS-ne-se-connecte-pas-à-l-ordinateur-MyDrive-Connect-