Help! After update I cannot use the map

CiprianPat

I’ve updated my Tom Tom using the home app and now it gives me the error: problem with map. You can not use map on this device. Please help.
How can I fix it?

Willy875

If you bought the map you can delete it on your Carminat and on your computer via Tomtom home you download it again.

DougLap

Hi @CiprianPat

Look back later to see if @VikramK has been able to authorise the map for you.

Doug

CiprianPat

I’ve tried to delet it, restored it, still the same.
The carminat Tom Tom live was purchased with the car. It’s the sat nav of a Renault Megan 3

VikramK

Hi @CiprianPat
Welcome to the community! I don't see a device linked to your TomTom account you are using on our community. Have you set up the device under a different account?
Could you send me the serial number of your device through a private message, please?

Thanks, Vikram

CiprianPat

Hi Vikram,

I will link the device to my account later today.
Can you please tell me how can I find the serial no?

Willy875

Go to screen 3 on the GPS select Version information or in Tomtom home: menu> help> system information

I will link the device to my account later today.

To make the updates you had to start by creating a Tomtom account?

CiprianPat

Hi Willy,

Thank you for your message.
You get a pop up where it’s asking you if you want to link your device with the account and you have the option to proceed or cancel it.

CiprianPat

Hi @VikramK

Sorry for the late reply, I've actioned your request and I've PM you with the SN and also I've inked the device to this account.

Many thanks.