Help! After update I cannot use the map

CiprianPat
CiprianPat Registered Users Posts: 5
Apprentice Seeker
I’ve updated my Tom Tom using the home app and now it gives me the error: problem with map. You can not use map on this device. Please help.
How can I fix it?

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    If you bought the map you can delete it on your Carminat and on your computer via Tomtom home you download it again.
  • DougLap
    DougLap Posts: 10,039
    Superuser
    Hi @CiprianPat

    Look back later to see if @VikramK has been able to authorise the map for you.

    Doug
  • CiprianPat
    CiprianPat Registered Users Posts: 5
    Apprentice Seeker
    edited December 2021
    I’ve tried to delet it, restored it, still the same.
    The carminat Tom Tom live was purchased with the car. It’s the sat nav of a Renault Megan 3
  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Hi @CiprianPat
    Welcome to the community! I don't see a device linked to your TomTom account you are using on our community. Have you set up the device under a different account?
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • CiprianPat
    CiprianPat Registered Users Posts: 5
    Apprentice Seeker
    Hi Vikram,

    I will link the device to my account later today.
    Can you please tell me how can I find the serial no?

  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    Go to screen 3 on the GPS select Version information or in Tomtom home: menu> help> system information

    I will link the device to my account later today.
    To make the updates you had to start by creating a Tomtom account?
  • CiprianPat
    CiprianPat Registered Users Posts: 5
    Apprentice Seeker
    Hi Willy,

    Thank you for your message.
    You get a pop up where it’s asking you if you want to link your device with the account and you have the option to proceed or cancel it.
  • CiprianPat
    CiprianPat Registered Users Posts: 5
    Apprentice Seeker
    Hi @VikramK

    Sorry for the late reply, I've actioned your request and I've PM you with the SN and also I've inked the device to this account.

    Many thanks.