XL map corrupted — TomTom Discussions

XL map corrupted

BeFreeTech
BeFreeTech Registered Users Posts: 7
Apprentice Seeker
edited December 2021 in Devices using TomTom HOME
Hello Support,

My TomTom Home account is [email protected] My map is corrupted. Could you please make the application and the original map available so I can repair my TomTom XL?

Thanks in Advance. Appreciatively,
Kurt.






Mod edit: Please don't post private or personal information on a public forum. Thanks!

Best Answer

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,119
    Moderator
    Accepted Answer
    Hi @BeFreeTech
    Welcome to the community! A map has been activated for your TomTom. Please remove the existing map first and then download a fresh version using TomTom HOME.

    Regards,
    Vikram

Answers

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,119
    Moderator
    Accepted Answer
    Hi @BeFreeTech
    Welcome to the community! A map has been activated for your TomTom. Please remove the existing map first and then download a fresh version using TomTom HOME.

    Regards,
    Vikram
  • BeFreeTech
    BeFreeTech Registered Users Posts: 7
    Apprentice Seeker
    Hello and thanks for your quick response. I didn't mention that the map needed is for the USA.

    I did see a european map in my home menu but that has disappeared now and the GPS is still in need of a USA map. Thanks for your help!

    Appreciatively,

    Kurt.
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,119
    Moderator
    Hi Kurt
    The map of the USA should now be offered as a download in TomTom HOME.

    Regards
    Vikram
  • BeFreeTech
    BeFreeTech Registered Users Posts: 7
    Apprentice Seeker
    Thanks very much again for your help.

    I'm getting the following message when attempting to update with the map:

    rbueygp7wmzu.png

    If the image above isn't viewable it says:
    Item was not valid after installation: United_States_2GB

    Is this correctable?
  • DougLap
    DougLap Posts: 9,413
    Superuser
    Hi @BeFreeTech

    Look back tomorrow to see what @VikramK has to say.

    Doug
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,119
    Moderator
    edited December 2021
    Hi @BeFreeTech
    That's probably a device specific issue related to the internal memory.
    I would suggest a clean format and restore-

    See steps in the below image-
    jbr8rtrf4qta.jpg

    Regards
    Vikram
  • BeFreeTech
    BeFreeTech Registered Users Posts: 7
    Apprentice Seeker
    Thanks. After copying the files out for safety - I've formatted my TomTom XL per instructions above. Now when I repeat steps 4 and 5 as instructed I repeatedly get the following:
    4f1njx6hwv84.png


  • VikramK
    VikramK Registered Users, Administrators Posts: 13,119
    Moderator
    Hi @BeFreeTech
    I have activated a different version of the map on the account, could you check if the installation goes through?

    Thanks
    Vikram
  • BeFreeTech
    BeFreeTech Registered Users Posts: 7
    Apprentice Seeker
    That helped. Now I'm getting an bit red X on the display when I unplug and reboot the TomTom XL. The Map installation evidently successful but something must still be missing?
  • BeFreeTech
    BeFreeTech Registered Users Posts: 7
    Apprentice Seeker
    Thanks for your continued assistance. I'm getting a Red X when I start the GPS. The TomTom XL's folder tree is missing files - see image. The map did downloaded .
  • BeFreeTech
    BeFreeTech Registered Users Posts: 7
    Apprentice Seeker
    Hello and thanks for your help thus far. I'm still missing the files that will make the TomTom XL boot and function. Can you activate those also on the installer? Since I formatted the unit it will need the rest of the files to function. Thanks.