Unable to access the support link in anyway

leroyghowe
leroyghowe Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Forum feedback
Click anything in support and it loads then reloads a discussion page. I need support.

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    Delete your cookies or change browser
  • leroyghowe
    leroyghowe Registered Users Posts: 3
    Apprentice Seeker
    Can not get to the support page.
  • Lochfrass
    Lochfrass Posts: 18,460
     Superuser
    Try to open the Supportpage with rightclic in a private mode.
    Which browser do you use mostly?
  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    leroyghowe wrote: »
    Can not get to the support page.

    How to contact TomTom customer support by chat or email

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    If the link will take you to the forum page

    Delete your cookies or change browser
  • DougLap
    DougLap Posts: 10,039
    Superuser
    Hi @leroyghowe

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Support Box appears and at the bottom with a message option
    Type Contact or Chat in the box
    If Chat is available, normal working hours Mon/Fri, you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    I would suggest you use the Chart option

    If it does not work exactly as described then try another Web Browser.

    Doug