Live services on my Carnminat TomTom does not work. — TomTom Discussions

Live services on my Carnminat TomTom does not work.

Stroman
Stroman Registered Users Posts: 3
Apprentice Seeker
I have a subscription till june 2022. The error message is: an error occured on teh TomTom serve, Please try again. The advised solution is reset factory settings. However, since my last failed update I formatted my SD and downloaded the latest content from TomTom Home and had to change all used settings like language, voice etc. to my own. So I assume factory settings have already been reset. What is going wrong here

Answers

  • Willy875
    Willy875 Registered Users Posts: 3,758
    Revered Voyager
    Please simply reset your device, without keeping your personal data, and do not log back in with your email / password.
    It should work.
  • Stroman
    Stroman Registered Users Posts: 3
    Apprentice Seeker
    I did, same result. Unfortunately I can not reach the support desk to verify my subscription date. I received notice that my service expired, as in earlier cases. However, I am sure about the expire date: June 2022.
  • Stroman
    Stroman Registered Users Posts: 3
    Apprentice Seeker
    Oké, I have to admit that I kept my personal data.