I have a rider 550 with the map changing to list view all the time with out me pressing the screen.

Gazza808
Gazza808 Registered Users Posts: 10
Apprentice Seeker
Any advice would be welcome please.

Answers

  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    Have you blocked the screen orientation system?
  • YamFazMan
    YamFazMan Posts: 20,502
    Superuser
    Hi
    @Gazza808
    Welcome to the site....
    Have you fitted screen protector ??? A poorly fitted screen protector/saver can cause ghost screen inputs....

    Stay Safe... ATB YFM
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    No, but why would that stop the map switching?
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    No screen protector has been fitted.
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    Try to reset the device to factory settings.
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    I will try that tonight, thanks.
  • DougLap
    DougLap Posts: 9,426
    Superuser
    Hi @Gazza808

    One other possibility is some dirt has got under the Screens Rim and causing and the issue. Can you very, very carefully try and try and see if there is anything under the rim that needs removing.

    Doug
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    Hi All,

    I still have the same issue following a factory reset which I tested today on a ride out, any more suggestions please?
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    Hi
    It's just an idea to load another small map onto your rider and try it out.
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    Do you mean UK only? I've tried it on UK and Europe maps, same result.... :(
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    Is the GPS installed on a motorcycle?
    can you try the gps on a car?

    see if it's the same.
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    Yes its a on bike, I have tried it in the car but only on a short journey with no issues. When on my bike its just random with me looking to see if it happens on smooth or pot holed roads, if I'm accelerating or braking, nothing conclusive.

  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    To try

    Select Orientation Lock to prevent the rotation of your screen when you rotate your device.


    https://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#Lockingdeviceorientation.htm
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    already tried it...
  • YamFazMan
    YamFazMan Posts: 20,502
    Superuser
    edited December 2021
    Hi
    @Gazza808
    Gazza808 wrote: »
    I have a rider 550 with the map changing to list view all the time without me pressing the screen.
    Any advice would be welcome please.
    When you say List View do you mean the Listed details of the journey, that is displayed when you Tap the top Info bar on Driving/Riding screen ???

    Have you checked the power pins on the Rider Mount... they should be free in the mount, protrude 1.5mm and be spring loaded ???
    Is the Mount and the Rider 5xx head-unit stable when the Bike is running/ticking over (i.e. Vibrations V-Twin or Single Cylinder engines) this can cause an intermittent power connection

    Stay Safe... Merry Christmas YFM
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    Yes it displays a list of the journey without pressing the screen. I have got a brand new mount which I used a few months ago when I went to Romania and took my rider 550 with me using it on anther bike, same issue using a USB port as opposed to hard wired power connection.

    The unit never did this when I first got it a few years back, only last 6 months or so with me thinking its a hardware issue?
  • Gazza808
    Gazza808 Registered Users Posts: 10
    Apprentice Seeker
    The issue is getting worse, I used my nav on Saturday with if flipping to the list view all the time, how do I contact TomTom for repairs please?
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    Contact Tomtom customer support

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560