No fuel prices on the tomtom GO Discover

a92971
a92971 Registered Users Posts: 58
Outstanding Wayfarer
edited December 2021 in Devices using Wi-Fi®
I connected my device to wifi, and I have no fuel prices. Why?

Comments

  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    edited December 2021
    You have connected your GPS to your smartphone to get fuel prices.
  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    Connecting your GPS to wi-fi only allows updates.
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I'm already completely confused.
    What does it matter if I connect to a smartphone or WiFi?
    I purchased a MIFI device to give WiFi to the device.
    Is that not enough? Why?
    Even traffic updates it will not give me?
  • DougLap
    DougLap Posts: 10,039
    Superuser
    Hi @a92971

    Look back tomorrow when @VikramK should have picked this up and checked and sorted any issues with your units settings on the TT servers. From experience not all garages have their prices displayed on the TT units.

    Doug
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    But I do not see in myself fuel prices at all.
    Does this mean there is a problem with the device?
  • DougLap
    DougLap Posts: 10,039
    Superuser
    edited December 2021
    Hi @a92971

    Hence the reason I suggested that you look back tomorrow to see what @VikramK has to say after he has checked your units settings incase they need changing on the TT servers.

    Doug
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I did not understand.
    Send him a message tomorrow?
  • DougLap
    DougLap Posts: 10,039
    Superuser
    Hi @a92971

    You don't need to send him a message he should pick it up the he reads these posts as I have flagged it to him.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    a92971 wrote: »
    But I do not see in myself fuel prices at all.
    Does this mean there is a problem with the device?

    If you don't connect your GPS to your smartphone, you will not be able to get fuel prices through your smartphone's mobile data.
  • DougLap
    DougLap Posts: 10,039
    Superuser
    edited December 2021
    Hi @Willy875

    The Tomtom device should display fuel info when it is connected to a Wifi Source so it is worthwhile checking the units settings on the TT servers.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Hi @a92971
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I sent.
    you received?
  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Thanks for sending the serial number @a92971
    I reviewed the services assigned for your TomTom GO Discover and all of them look okay.

    Could you do a soft reset and check again?


    Or, I would recommend that you follow up with a factory reset...

    Regards
    Vikram
  • Lost_Soul
    Lost_Soul Registered Users Posts: 444
    Supreme Pioneer
    @a92971

    My experiences with 'Fuel prices' is that I can only see prices "locally" (approximately a 4 mile radius from my present location) but not all Petrol Stations publish their prices online for Tomtom to display. So if you live in a "rural area", there may not be any prices to see "locally"............. :/

    (On a Semi-related topic, I see no Car Parking Capacity information, this has been reported to the Tomtom Customer Care Team who so far have advised "At the moment workaround is not available for this Issue. I cannot give me any reference point when this will get resolved.")
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    I reset the settings but now I can not connect to the network. It writes me SAVED 'but does not connect at all
  • a92971
    a92971 Registered Users Posts: 58
    Outstanding Wayfarer
    Finally now connected after the reset I performed and there are traffic updates and fuel prices.
    I do not understand why there is no regular customer service and I have to go so crazy that it gets tidy