where can i send my tomtom for warranty

Arnoldus

TomTom 550 does start up, but does not continue on the first screen and then gets stuck.
already reset several times holding the button My drive on PC does not see the navigation anymore.plus it now no longer turns off and restarts again and again




Mod edit: Machine translated (Dutch)

fergussion

@Arnoldus
LIVE Chat or use email
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

fergussion

@Arnoldus
LIVE Chat or use email
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

davecannell

I seriously think that something in one of the latest TomTom updates has corrupted our devices my Rider 500 got stuck at 8% of the map update it advise me to do and now the device will not start up or restore using MyDrive Connect it simply restarts over and over again.....

YamFazMan

Hi
@davecannell
Welcome to the site....
It looks like Recovery Mode has initialized on your device....
MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << in MyDrive Connect...
The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
Get MyDrive Connect Here... https://help.tomtom.com/hc/en-gb/articles/360014482660-Get-Started-TomTom-Navigation-using-MyDrive-Connect

Tomtom FAQ....
Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

Once Recovery Mode is initiated, and a connection to MDC is NOT established... Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with Image of a PC and a Red Cross or a Screen displaying a Spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out

Stay Safe... ATB YFM

YamFazMan

Hi Again
@davecannell
Maybe worth a try...
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
Here... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders
Or....
I also use the >> FREE << version of Revo Uninstaller....
The main advantage of using the Revo Uninstaller is that Revo first uninstalls the Program using the Windows default uninstaller ... Then scans and removes any of the leftover files from MyDrive Connect that the default Windows uninstall leaves behind....
See Here... https://discussions.tomtom.com/en/discussion/comment/1722414/#Comment_1722414

Stay Safe ATB YFM

davecannell

I have even tried installing a fresh windows 11 install on a spare pc and it did the same cycling round in circles routine all my other pcs and laptops do where it says it is removing my device but the device and the MyDrive software just keep restarting!!

Willy875

try to reset the device to factory settings.