How to arrange a refund for failed map download

CarFMor Registered Users Posts: 8
Apprentice Traveler
How can I get a refund for a new Europe map that I have purchased for download. The map should be compatible with my device according to the app, it downloads but fails to install on the USB memory stick. After a long process I have found the Tomtom refund form for my country, but the form requires the group box to be filled, but neither my device or the product I purchased is included in that list.