live traffic information often offline and low customer satisfaction.

ChrisFLFM
ChrisFLFM Registered Users Posts: 2
Novice Seeker
I'm on my third Tom Tom for some time now. The reason for choosing TomTom is the live traffic information. To my frustration the icon that there is no information available is more and more appearing. Would you be so kind as to indicate why the service is so unreliable?

Now that I'm trying to get my question answered I have a new disappointment. Dear TomTom, when I buy a product I expect customer service from the supplier, not the users. So I expect to be able to contact TomTom, preferably in my own language Dutch. In my opinion if a company relies on other customers on forums to do its customer service and is not directly available for its customers the company has no respect for its customers. Service is key to customer satisfaction. Support and customer satisfaction aren’t even tags on the forum are they that low on the priority?
Tagged:

Best Answer

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,530
    Elite Voyager
    How to contact customer service by chat.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • YamFazMan
    YamFazMan Posts: 21,144
     Superuser
    Answer ✓
    Hi
    @ChrisFLFM
    Welcome to the site....
    Contacting Tomtom Support….
    Due to COVID-19 & Staff working from home….
    The phone service has been suspended (Indefinitely)

    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • ChrisFLFM
    ChrisFLFM Registered Users Posts: 2
    Novice Seeker
    Thank you all for your reactions. Unfortunately the chat window was not working correctly on my Windows 8.1 computer, nor on my Linux machine or on my Raspberry Pi. The chat window keeps flickering and when it responds to an entry its some kind of program gibberish. So I ended up borrowing a Windows 10 to contact a support side.
    A simple Email address would be so much easier and more customer friendly. I get why TomTom uses some form of AI in the chatbox to filter the questions. Call me old-fashioned if you wish but getting support should not be a maze, it should be the first link on any support site, that is why its called support.