Unable to get access/download free lifetime map - tomtom GO 520
soulee2001
Registered Users Posts: 4 
Apprentice Seeker
Apprentice Seeker
Hope someone would understand my issue and I can get a better help here ☹
I purchased a Tom-tom GO 520 and I cannot add additional map such as Asia and Middle East or else.
When I go to Add map, It only shows the available storage 63.75GB as I added an MicroSD card.
I contacted the customer care and they replied that they have seen I’m able to download additional map which is incorrect as I was only able to download a lighter version of EU map (Europe West) but cannot get anything else outside EU.
Fyi - my issue is same as for the user TC_Mobile_59 here: https://discussions.tomtom.com/en/discussion/1124431/how-to-activate-free-lifetime-map-updates
Appreciate if someone could guide me on what I did wrong, please.
Thanks
I purchased a Tom-tom GO 520 and I cannot add additional map such as Asia and Middle East or else.
When I go to Add map, It only shows the available storage 63.75GB as I added an MicroSD card.
I contacted the customer care and they replied that they have seen I’m able to download additional map which is incorrect as I was only able to download a lighter version of EU map (Europe West) but cannot get anything else outside EU.
Fyi - my issue is same as for the user TC_Mobile_59 here: https://discussions.tomtom.com/en/discussion/1124431/how-to-activate-free-lifetime-map-updates
Appreciate if someone could guide me on what I did wrong, please.
Thanks
0
Best Answer
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Hi @soulee2001
Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram0
ModeratorAnswers
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Hi @soulee2001
Assuming you have a GO520 Wifi model look back later to see what @VikramK has to say after he has checked and changed if required your units settings on the TT servers so the extra maps become available.
Meanwhile Tomtom indicate that 32gb is the maximum size extra memory card recommended.
Doug0 -
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The Max size Micro SDHC Memory card Tomtom recommend is 32GB + The card MUST be formatted to FAT32...soulee2001 wrote: »(Snip) I purchased a Tom-tom GO 520 and I cannot add additional map such as Asia and Middle East or else.
When I go to Add map, It only shows the available storage 63.75GB as I added an MicroSD card (Snip)
Stay safe... ATB YFM0 -
Hi @YamFazMan , i take note on the Memory card size. i have inserted a 32GB FAT32 formatted card and the issue is still the same and in Add a map it shows 33.54GB.
Hopefully @VikramK will be able to assist soon.
Thanks.0 -
Hi @soulee2001
Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.
Regards, Vikram0 -
Hi @VikramK ,
Awesome! thanks very much , i can see the maps to be downloaded now.
i'll make a download this week-end.
Thank You!0
