My SatNav 620 won't turn on and is displaying a red battery icon — TomTom Discussions

My SatNav 620 won't turn on and is displaying a red battery icon

pinkjjj
pinkjjj Registered Users Posts: 2
New Seeker
My satnav 620 has stopped working and displaying a red battery and I can't get hold of anybody to speak to. It won't stay on for more than 10 seconds if it does turn on. I bought it in 20218 and was wondering if it is worth replacing or shall I just use google maps.

Best Answers

  • fergussion
    fergussion Registered Users Posts: 181
    Exalted Navigator
    Accepted Answer
    @pinkjjj
    Depleted battery. Book repair by sending an email to customer care. Click support in the header.
  • pinkjjj
    pinkjjj Registered Users Posts: 2
    New Seeker
    Accepted Answer
    Thankyou. Can you please give me a contact email or phone number for Australia as I can't find anything on the website.

Answers

  • fergussion
    fergussion Registered Users Posts: 181
    Exalted Navigator
    Accepted Answer
    @pinkjjj
    Depleted battery. Book repair by sending an email to customer care. Click support in the header.
  • pinkjjj
    pinkjjj Registered Users Posts: 2
    New Seeker
    Accepted Answer
    Thankyou. Can you please give me a contact email or phone number for Australia as I can't find anything on the website.
  • Willy875
    Willy875 Registered Users Posts: 3,758
    Revered Voyager
    Since covid 19 there is no longer a phone to contact Tomtom customer service

    To contact the service by chat or email.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • YamFazMan
    YamFazMan Posts: 20,480
    Superuser
    edited December 2021
    Hi
    @fergussion
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 3Hrs… (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into the power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....
    ___________________
    END
    ___________________

    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd parties Mismatched Charger Adapters won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
    ___________________

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains' charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    __________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Stay Safe... ATB YFM