unable to use the map

damke
damke Registered Users Posts: 1
New Seeker
in Map purchase & installation
Hi i am unable to use the map as there is an error saying the map is too new and i am unable to use a backup as it is corrupted is there a way to download an old map onto my devise (GO 520)

Best Answers

  • DougLap
    DougLap Posts: 10,041
    Superuser
    Answer ✓
    Hi @damke

    Look back here tomorrow and see if @VikramK can add a map for you. If the units serial number starts M2 or M4 then it has been declared obsolete see the following.

    https://www.tomtom.com/en_gb/obsolete-products/#car

    Doug
  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Answer ✓
    Hi @damke
    Welcome to the community! A map has been activated for your TomTom, please remove the existing map first and download a fresh version offered as a download using TomTom HOME.

    Regards
    Vikram

Answers

  • DougLap
    DougLap Posts: 10,041
    Superuser
    Answer ✓
    Hi @damke

    Look back here tomorrow and see if @VikramK can add a map for you. If the units serial number starts M2 or M4 then it has been declared obsolete see the following.

    https://www.tomtom.com/en_gb/obsolete-products/#car

    Doug
  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Answer ✓
    Hi @damke
    Welcome to the community! A map has been activated for your TomTom, please remove the existing map first and download a fresh version offered as a download using TomTom HOME.

    Regards
    Vikram

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