Go 500 after recent update Nav4

hdwlc
hdwlc Registered Users Posts: 6
Apprentice Traveler
Yesterday I connected my GO 500 and had to update Nav4 to version 21.200.0003.311
After a reboot the device is no longer detected by the pc and MyDrive Connect still displays update 21.200 available.
Rebooted pc , rebooted GO 500, reset GO 500, reinstalled Mydrive Connect.
Nothing works.
What is wrong?
Hope you can help. Thanks

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,623
    Elite Voyager
    Do you have the option of trying with another computer.
  • YamFazMan
    YamFazMan Posts: 21,164
     Superuser
    edited December 2021
    Hi
    @hdwlc
    If I'm having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders

    Here's a similar solution recently suggested by Tomtom support ....
    Step by step MyDrive Connect fix from Tomtom support....
    Okay.
    I will share certain steps with you for troubleshooting and request you to perform it as it is.
    1) Close MyDrive Connect completely.
    2) Make sure there are no TomTom related processes running in task manager.
    -The Task Manager can be found by pressing the keys Ctrl+Alt+Del and then selecting Task Manager
    3) Uninstall MyDrive Connect via the Control Panel
    4) Delete the TomTom folder from the Program files.
    -Go to Start and then My Computer/Computer/This PC
    -Delete the MyDrive Connect folder from C:\Program Files and C:\Program Files (x86)
    5) Check each username profile (marked as <username> here) and make sure the TomTom folders are deleted from the following locations:
    -C:\Users\<username>\AppData\Local
    -C:\Users\<username>\AppData\Roaming
    -C:\Users\<username>\AppData\\Local\VirtualStore\Program Files
    6) Press the Windows Key + R to open the run window.
    - Type in %temp% then press OK . Delete as many files from this location as possible. Some files can not be deleted. This is normal.
    7) Restart the computer.
    8) Create a new Administrator account in Windows.
    -Create a simple username, for instance TomTom, with no spaces or special characters (like â, é, ë etc.).
    9) Log out of the current account and log in with the new administrator account.
    10) Reinstall MyDrive Connect.
    - Go to https://help.tomtom.com/hc/articles/360013959499-Installing-MyDrive-Connect
    - Download MyDrive Connect.
    -Go to the download folder, right-click on the file MyDriveConnect.exe and press run as administrator.
    11) Check the status of the program in the firewall
    11) Then connect the device to the computer and follow the update and install it. The update should go through.
    Make sure to install the update one at a time.
    Stay safe... ATB YFM
  • hdwlc
    hdwlc Registered Users Posts: 6
    Apprentice Traveler
    I just installed MyDrive on another pc ( a "fresh" HOME3 folder)
    No luck.
    Changing the USB cable did not help.
    I think the update wrecked my device, is that possible?
  • Willy875
    Willy875 Registered Users Posts: 6,623
    Elite Voyager
  • hdwlc
    hdwlc Registered Users Posts: 6
    Apprentice Traveler
    So far .... not so good.
    Tried 3 different laptops, 2 x Win8.1 and 1 xW10, 4 different USB cables.
    Reset GO500 many times.
    Tomtom is not in device manager, does not display "you 're connected to pc" on it's screen, Reinstalled MyDrive as Admin, etc ...
    What did the Nav4 update do to disable connection?

  • hdwlc
    hdwlc Registered Users Posts: 6
    Apprentice Traveler
    edited December 2021
    The Nav4 update is no longer shown (see my first picture).
    Device works fine, even connects to Bluetooth cellphone and can access the internet to navigate. Just pc connection fails. No more updates possible.
  • hdwlc
    hdwlc Registered Users Posts: 6
    Apprentice Traveler
    Tried to connect again this morning. No luck.
    Now Mydrive displays this:
    3 updates available but showing only two, see pictures.
    Still no connection to pc.
    Iv'e read another post here about Nav4 21.200.0003.311 problems.
    Hello TOMTOM what is wrong, what to do?