you cannot use this map on this device

dursunali
dursunali Registered Users Posts: 6
Apprentice Seeker
edited December 2021 in Devices using TomTom HOME
Hi
my device was working well until one day I decided to update it and it gives me the error
"problem with map you can not use this map on this device Turkey-22

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Answer ✓
    Hi @dursunali
    Welcome to the community!
    The map has been re-activated for your TomTom. Please check for updates now...

    Regards
    Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Answer ✓
    Hi @dursunali
    Welcome to the community!
    The map has been re-activated for your TomTom. Please check for updates now...

    Regards
    Vikram
  • dursunali
    dursunali Registered Users Posts: 6
    Apprentice Seeker
    VikramK wrote: »
    Hi @dursunali
    Welcome to the community!
    The map has been re-activated for your TomTom. Please check for updates now...

    Regards
    Vikram

    Thanks for your help i see the map in tomtom home but when i try to install it, it says " Internal Memory Item was not valid after installation: Turkey"

    Downloading the files take only 2 secs , and then i get error message...any idea? i guess it fails the download actually. because it takes 2 secs to download 70 mbyte map file. my internet speed is low and 70mb in 2 sec is impossible. when i check the download map folder , it shows 5 files and total 22,4 Kbyte size.
  • dursunali
    dursunali Registered Users Posts: 6
    Apprentice Seeker
    hello, anyone here?
  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    Hi @dursunali
    I would recommend that you try a clean format and restore of the device.

    See steps below-
    hdcbcq4fqof4.jpg

    Note: If the content in the image is not clear, just right-click on the image and open in a new tab/window.

    Regards
    Vikram
  • dursunali
    dursunali Registered Users Posts: 6
    Apprentice Seeker
    edited December 2021
    VikramK wrote: »
    Hi @dursunali
    I would recommend that you try a clean format and restore of the device.

    See steps below-
    hdcbcq4fqof4.jpg

    Note: If the content in the image is not clear, just right-click on the image and open in a new tab/window.

    Regards
    Vikram

    unfortunately, it still gives the same error after clean format. probably the file im downloading from your servers is not valid or corrupted

    screenshot of the error message i get;
    https://ibb.co/hgV93rW
  • dursunali
    dursunali Registered Users Posts: 6
    Apprentice Seeker
    screennshot link;
    https://ibb.co/hgV93rW