Constantly losing GPS position — TomTom Discussions

Constantly losing GPS position

Vorlon101
Vorlon101 Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
My Go Premium X is repeatedly 'freezing up' or showing my position as being several hundred metres from my actual location.

I have followed all of the instructions, updated software, soft reset, etc etc and the device still chooses to be unable to locate its position at the most awkward times.

I would like to speak with someone from TomTom to find out why this is happening and what I can do to cure it.
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Answers

  • DougLap
    DougLap Posts: 9,383
    Superuser
    Hi @Vorlon101

    Try going to My Drive in Settings and Tapping Stop Syncing and see if that stops the problem. My Drive is not needed during normal operation except if you need to receive Routing info from your PC or Smartphone App or you need to sync new data on the device such as a New My Place..

    Doug
  • Vorlon101
    Vorlon101 Registered Users Posts: 4
    Apprentice Traveler
    Hi Doug,

    Tried that one, the problem still occurs!

    Thanks anyway

    Barry
  • Vorlon101
    Vorlon101 Registered Users Posts: 4
    Apprentice Traveler
    Hi YamFazMan,

    No, I have been driving the same car since 2019 (a Mercedes C250d Estate) and I don't have a heated windscreen. Nor do I have a Dashcam, other than the camera the Mercedes used for traffic sign recognition.

    I have tried locating the TomTom centrally and adjacent to the Driver's side A-pillar, with no noticeable effect

    The power comes from a TomTom Cigar Lighter Adaptor in the centre console (about one metre from the TomTom)

    Many thanks for the suggestions though - much appreciated.

    Barry

  • Vorlon101
    Vorlon101 Registered Users Posts: 4
    Apprentice Traveler
    Does anybody have a telephone number for TomTom support?
  • Willy875
    Willy875 Registered Users Posts: 3,758
    Revered Voyager
    Since covid 19 there is no longer a phone to contact customer service.

    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560