Live services not available

genduba
genduba Registered Users Posts: 21
Master Explorer
I have a Peugeot 3008 with built in sat nav. Live Tom Tom has just stopped working. My unit displays active account but service unavailable. Is Tomtom down? mr7rc3ohnqc3.jpg

Answers

  • AngryBird
    AngryBird Registered Users Posts: 145
    Exalted Navigator
    Happens to them quite often over the weekend unfortunately
  • genduba
    genduba Registered Users Posts: 21
    Master Explorer
    Thanks for reply. I've never had an issue before. Its been since last Thursday. My car has a built in sim so usually connects straight away.
  • AngryBird
    AngryBird Registered Users Posts: 145
    Exalted Navigator
    I experience this issue almost every weekend. Especially on Sundays.
    If it works during the week - nothing you can do to it. If not - then you may have some reception or software issue
  • genduba
    genduba Registered Users Posts: 21
    Master Explorer
    No connection through the week. If its a software issue, I guess that means a trip to the dealership.
  • AngryBird
    AngryBird Registered Users Posts: 145
    Exalted Navigator
    @genduba - you may need to do hard reset of the unit (not factory reset) and it may start working ok
  • genduba
    genduba Registered Users Posts: 21
    Master Explorer
    Do you know how to do a hard reset. It's a built in unit