Can't add voice or update device

RayDuncan Registered Users Posts: 1
New Seeker
My device has 0 bytes available, but I have a lot of space available on the sd card. Support said that the map would be moved to the sd card if I updated it, thus freeing up space on the device so that I could reinstall voices that were deleted when trying to free up space. I currently have no voices on the device.
However, when I try the update, it gets stuck on "waiting for device" before timing out and saying "your device is not responding".
Any ideas of anything else I can try to get at least 1 voice loaded?