Via 135 map update fail on two via 135s

Unclefish
Unclefish Registered Users Posts: 14
Master Explorer
Hi All, I still have two via 135s with European maps that will only let me navigate in the UK, Switzerland or the Vatican. Anyone have any ideas?

I have enough memory space for the map and I have reinstalled it several times including mydrive connect.

I hope someone can help as I am just about to update my third tomtom, a Go Basic, to the latest maps and I sense disaster.

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    edited December 2021 Answer ✓
    Hi
    @Unclefish
    Unclefish wrote: »
    Hi All, I still have two via 135s with European maps that will only let me navigate in the UK, Switzerland or the Vatican. Anyone have any ideas?
    I have enough memory space for the map and I have reinstalled it several times, including MyDrive connect
    After seeing your other post on the same subject....
    I re-checked out my GO Live 825 which has the full Europe Map installed...
    To my surprise, when I tapped the flag icon (On the screen where you enter the City/Code)... Like you, it appeared that I only had the UK&ROI & Vatican Map installed...
    Then I realized the list of Countries are displayed alphabetically starting with the selected UK&ROI and the following Vatican Maps
    If you Tap the up-cursor, all of the countries of the full Europe Map are listed above the UK&ROI Map....
    It's the same for the Tomtom voices list they are displayed above and below the selected voice....

    Stay Safe... ATB YFM

Answers

  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    edited December 2021
    Hi
    @Unclefish
    Welcome to the site....
    The Via 135 is a NAV3 device, the Europe Map is a single download file but on the device it is displayed a list of individual countries....

    On the screen where you enter your City/Postcode
    Screen top right is a Flag Icon... Tap the Flag Icon (Should be your countries flag)For example... The French Tricolour flag....

    If you plan a trip to another Country, you will have to change the Map to suit....
    For example, a trip From France to the UK.... Tap on the Tricolour Flag Icon and type UN or as much of the countries name, i.e... United Kingdom to put the UK map Icon at the top of the flag list
    Tap the UK Flag Icon... The Flag (Screen top right) will now be The UK Union Flag
    Now you can enter your UK Address and plan your Journey....
    The UK map will now be the default Map

    Each time you plan a trip to another Country, you will have to change the Map as above to suit
    Don't forget to switch back to your own Countries Map on your return

    Stay Safe... ATB YFM
  • Unclefish
    Unclefish Registered Users Posts: 14
    Master Explorer
    Hi thanks for that but the only country’s maps I see are uk, Switzerland and the vatican. How strange is that?
  • DougLap
    DougLap Posts: 9,831
    Superuser
    edited December 2021
    Hi @Unclefish

    On an earlier post I understood that you had 2 different Europe maps in your 2units and that one was working normally.
    Are the 3 maps listed individually on the device or does it suggest it is a full or Western Europe map?

    Could you indicate on here the last 3 digits of the faulty units serial number, not the whole serial number. Then on Monday @VikramK @vikr can review the logs for your device and may be able suggest what action is required.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    edited December 2021
    Hi
    @Unclefish

    xcyomokwtpgg.jpg
    What are the 1st 2 characters of the device's serial numbers ??? The two letters define the Tomtom Model...
    Are your Via 135's 4GB devices ??? If 'Yes', see Catch22....

    NAV3 Devices with 4GB On-board Memory... Catch22 + Full UK/Europe map
    Tomtom devices need at least one Map installed before they will Boot-up...
    The Maps on the NAV3 devices easily fitted onto the 4GB of on-board Memory, but the Map sizes increases with every update... Now the 4GB limit on-board memory size on the NAV3 devices is an unfortunate, but real Catch22 situation....
    The NAV3 Full Europe Map size is now 4.621 GB....

    Note... If you already have the Map installed on a Micro SDHC memory card the NAV3 device will update the Map as normal....
    ___________________________

    When you update using MyDrive Connect, you should be offered a Map Zone.....
    If you mainly travel in the UK and do not need the Full Europe Map... The Europe Zone 1 has the UK&ROI Maps....
    ___________________________

    If you require the Full Europe Map you will need to install a 8GB or 16GB Class 10 Micro SDHC memory card (32GB is the max size, but it's way over the top for 4GB Maps)
    ___________________________

    Method... Install a Map Zone.... Zone 9 is the smallest Map Zone....
    I used Zone 1 as it also has the UK&ROI Map...

    (1)... With MyDrive Connect running, click MY CONTENT menu...
    (2)... In MY MAPS... Click on the required Flag Icon (Europe)...

    9wya7oj3tsrn.jpg
    1gmmg7ftpv93.jpg
    Note... You can ONLY use the above menu option....
    'Use a memory card in your device'
    If you have already installed a memory card formatted with the Tomtom propriety format....

    b94ya0yjxd8i.jpg
    Follow the on-screen menu prompts to select and install the required MAP Zone....

    With the Map Zone installed... The device will Boot-up and allow you to Format the Micro SDHC memory card to the Tomtom propriety format, this will allow the installation of Maps
    (3)... Format the Micro SDHC memory card to FAT32 on your PC
    (4)... Insert the Micro SDHC memory card into your NAV3 Device, the device should recognize the card and offer to format the card to the Tomtom propriety format....
    Accept the offer and format the memory card...

    (5)... MyDrive Connect screen should now refresh and allow you to install the Full Europe Map onto the Memory Card....
    zan73scl2t8a.jpg
    You May need to switch to the Full Europe Map ???
    From the main menu
    Tap (Settings)
    Right Cursor twice for next page
    Tap (Switch Map)
    Tap (Select the Europe Map)
    Follow on-screen prompts to exit

    I suggest you do not uninstall the smaller map as it will also act as a 'Keeper'
    This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a Micro SDHC memory card
    Also, if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running....

    Stay Safe... ATB YFM
  • Unclefish
    Unclefish Registered Users Posts: 14
    Master Explorer
    Hi Douglap, one was working when “working” was the ability to plan any route at all without being told the no route was possible. I got by that and yes, one has western eu and one the full eu and these are listed when attempting to switch maps. Now, one will plan routes in the uk and the vatican and the other one can do those two and switzerland too. There is no problem with memory as both have 4GB free after installation of their respective maps. Btw the Go Basic updated fine this morning.
  • Unclefish
    Unclefish Registered Users Posts: 14
    Master Explorer
    Hi Vikram, the two via 135s are:

    BP6044...........124
    and
    BP1387..........332
  • Unclefish
    Unclefish Registered Users Posts: 14
    Master Explorer
    Can someone tell me where I can get an idea of how to fix my two broken Tomtom via 135s please. If not here, then where? Or do I just wait for the next map update and pray.
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    edited December 2021 Answer ✓
    Hi
    @Unclefish
    Unclefish wrote: »
    Hi All, I still have two via 135s with European maps that will only let me navigate in the UK, Switzerland or the Vatican. Anyone have any ideas?
    I have enough memory space for the map and I have reinstalled it several times, including MyDrive connect
    After seeing your other post on the same subject....
    I re-checked out my GO Live 825 which has the full Europe Map installed...
    To my surprise, when I tapped the flag icon (On the screen where you enter the City/Code)... Like you, it appeared that I only had the UK&ROI & Vatican Map installed...
    Then I realized the list of Countries are displayed alphabetically starting with the selected UK&ROI and the following Vatican Maps
    If you Tap the up-cursor, all of the countries of the full Europe Map are listed above the UK&ROI Map....
    It's the same for the Tomtom voices list they are displayed above and below the selected voice....

    Stay Safe... ATB YFM