Tomtom carminat live renault not connection after placing an order
Vlastimil_Dopita_1
Registered Users Posts: 4 
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Good day,
I bought a live service for 3 years on my carminat tomtom live device. Unfortunately, the live service reports not arrived even when the signal is full. How to activate the service? Thank you
Mod edit: Machine translated (Czech)
I bought a live service for 3 years on my carminat tomtom live device. Unfortunately, the live service reports not arrived even when the signal is full. How to activate the service? Thank you
Mod edit: Machine translated (Czech)
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Best Answer
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If you have gone for more than 18 months without having renewed your subscription, the Sim card is deactivated and it is no longer possible to reactivate it.
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Answers
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If you have gone for more than 18 months without having renewed your subscription, the Sim card is deactivated and it is no longer possible to reactivate it.
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is it possible to find out if the sim is deactivated? By IMEI or other number?
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To find out if your Sim card is disabled contact Tomtom customer service
How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/
How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
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