Unable to add any map to TomTom 620 getting "Oops Something went wrong. Please try again."

jvylet
jvylet Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
The device has the Europe map on it and is aware of the additional empty 32GB memory card.
Originally I had the US map on it and changed it to Europe while in Europe. The additional memory card was added today for the addition of the US map.
I followed the instructions to correct this error from this forum (soft reset, install a small map first, ...) but the problem persists.
Thank you for any advice.

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Answer ✓
    Hi @jvylet
    Welcome to the community!
    Could you try installing updates using MyDrive Connect as an alternative?

    See the steps in this article created by 'YamFazMan'

    Regards
    Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Answer ✓
    Hi @jvylet
    Welcome to the community!
    Could you try installing updates using MyDrive Connect as an alternative?

    See the steps in this article created by 'YamFazMan'

    Regards
    Vikram
  • jvylet
    jvylet Registered Users Posts: 2
    New Seeker
    Thank you Vikram for the advice!
    Once connected via USB I was able to delete the Europe map, install the US one, re-format the memory card and re-install Europe onto the memory card.
    Interestingly while in wireless mode it wouldn't let me delete the one map on the device telling me I need to have at least one map on it.
  • YamFazMan
    YamFazMan Posts: 21,169
     Superuser
    Hi
    @jvylet
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM

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