Unable to add any map to TomTom 620 getting "Oops Something went wrong. Please try again."

jvylet
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The device has the Europe map on it and is aware of the additional empty 32GB memory card.
Originally I had the US map on it and changed it to Europe while in Europe. The additional memory card was added today for the addition of the US map.
I followed the instructions to correct this error from this forum (soft reset, install a small map first, ...) but the problem persists.
Thank you for any advice.
Originally I had the US map on it and changed it to Europe while in Europe. The additional memory card was added today for the addition of the US map.
I followed the instructions to correct this error from this forum (soft reset, install a small map first, ...) but the problem persists.
Thank you for any advice.
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Thank you Vikram for the advice!
Once connected via USB I was able to delete the Europe map, install the US one, re-format the memory card and re-install Europe onto the memory card.
Interestingly while in wireless mode it wouldn't let me delete the one map on the device telling me I need to have at least one map on it.1