purchase of updated map via 130

lickid
lickid Registered Users Posts: 21
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
bought one map with 4 updates annually from the store and when I should proceed to download and log in one gets this answer in another window: This page does not work now If the problem persists, contact the owner of the site.
HTTP ERROR 400
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Answers

  • lickid
    lickid Registered Users Posts: 21
    Apprentice Seeker
    edited December 2021
    the process was subsequently completed with a new map but the process stopped in the payment process and had to start up again and when do I see that it is doubled with orders which shows in orders and withdrawals from my bank account, is one order refunded?





    Mod edit: Machine translated (Norwegian)
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi @lickid
    I reviewed the downloads logs on your TomTom, and the device has the latest Scandinavia map (latest v10.80) installed.
    You can contact our customer service team regarding the refund of the duplicate order.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/


    Regards,
    Vikram

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