Route feature doesn't work

philmckerracher
philmckerracher Registered Users Posts: 2
New Seeker
What I did: Entered a route on the mydrive.tomtom.com site, starting from home with three stops along the way to a final destination. Checked that it gave sensible results. Reversed the route and checked that it gave sensible results in the opposite direction. Saved it, selecting "Sync this route as a track with my devices". Also clicked "Send Stops" but it didn't appear to do anything and I don't know what it's meant to do anyway. (What's the difference between a track and a route by the way, and why is there a difference?)

I got into my car (parked in the driveway at home) and found the new route track. I clicked "Drive" and it asked me whether to drive to the start or to join the route. Since I was already on the route at the start this made no sense - in any case I subsequently tried both of them and the results were the same.

What I saw: I set off for my first pickup point. The satnav kept asking me to return home. I pulled over and tried a few things but the result was the same. The second pickup point was unfamiliar. I had to pull over a couple of times to check the map. I gave up on the satnav.

For the return trip, I tried to select the same route in the reverse direction. I could find no option for doing this. (It exists in the web application but not on the physical device, as far as I can tell.) I entered a new route direct to the unfamiliar second waypoint and drove to that instead (ignoring the satnav as far as the first waypoint), then selected "get me home" to get me out of there.

What I expected: The satnav would direct me to each waypoint in turn, detecting when I arrived at each one and switching to the next (similar to apps like Citymapper).

So my question is: What's the magic method to get this to work, or am I misunderstanding how it works, or is it just a beta feature that has never been tested?

I'm thinking the next thing to try might be entering the route twice, once for each direction, and omitting the starting point each time. Or else just entering the individual waypoints one by one and manually selecting the next one at each stop.

Best Answer

  • YamFazMan
    YamFazMan Posts: 21,135
     Superuser
    edited December 2021 Answer ✓
    Hi
    Maybe useful....
    If you use the Save & Sync option on the MyDrive Web Route Planner
    The Save & Sync option save a .GPX Track... it's basically a bread crumb track that you follow

    A Route planned directly on the device is a .ITN Route a .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

    Using a .ITN Route planned on the MDW Route planner...
    The latest version of MyDrive Web Route planner now uses 'Send Destination' or 'Send Stops' to send an .ITN Route
    The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it sends it as a Route (But it is not automatically saved in MyRoutes)
    If you are using .ITN route and 'Send Stops'
    see my workaround below

    x9kkavu7m0o4.jpg

    qkw01ev5tv6s.jpg

    Complex Multi Stop .ITN Route Rider 400
    lv3gbgezr1sx.jpg

    Be Aware....
    If your starting point IS NOT your present location, there's a BUG
    When using the 'Send Stops' option, during an "A" to "B" route transfer where 'A' IS NOT your present location... The device drops Location "A"
    This bug also applies to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...


    For more info, See... https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
    ______________________________________

    This is the workaround method I use....

    The Tomtom MyDrive Web Route Planner....
    Get it Here... https://mydrive.tomtom.com

    (1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

    (2)... Zoom in... Place a Sacrificial stop close to the Start Icon

    8eaec27f-eba6-4332-bbb7-38ecfdac3110.png
    (4)... Choose the 'Send Stops' option... The route will sync to your device

    (5)... The device will calculate your route from your 'Present location'
    (5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
    (5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

    (6)... When the route has calculated on the device, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
    The device will calculate your route from your new location

    (7)... Saving the Route
    'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the Route name as required or simply Tap Add
    _____________________________________

    Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
    Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

    Stay Safe... ATB YFM

Answers

  • YamFazMan
    YamFazMan Posts: 21,135
     Superuser
    edited December 2021 Answer ✓
    Hi
    Maybe useful....
    If you use the Save & Sync option on the MyDrive Web Route Planner
    The Save & Sync option save a .GPX Track... it's basically a bread crumb track that you follow

    A Route planned directly on the device is a .ITN Route a .ITN Route uses Stops and the device plans the route between the stops... An .ITN Route will respond to Live Traffic and any route deviations BUT an .ITN route will doggedly follow the stops in the order they were created, if you miss a stop, the device will continuously attempt to guide you to the missed stop... You have to cancel the problem stop on the device to avoid it

    Using a .ITN Route planned on the MDW Route planner...
    The latest version of MyDrive Web Route planner now uses 'Send Destination' or 'Send Stops' to send an .ITN Route
    The MyDrive Web Route planner only sends the route to the device as a Destination... Or if you add Stops it sends it as a Route (But it is not automatically saved in MyRoutes)
    If you are using .ITN route and 'Send Stops'
    see my workaround below

    x9kkavu7m0o4.jpg

    qkw01ev5tv6s.jpg

    Complex Multi Stop .ITN Route Rider 400
    lv3gbgezr1sx.jpg

    Be Aware....
    If your starting point IS NOT your present location, there's a BUG
    When using the 'Send Stops' option, during an "A" to "B" route transfer where 'A' IS NOT your present location... The device drops Location "A"
    This bug also applies to Multi-Stop/Waypoint routes... 'A' to 'B' to 'C' to' D' to 'E' etc...


    For more info, See... https://discussions.tomtom.com/en/discussion/comment/1198253/#Comment_1198253
    ______________________________________

    This is the workaround method I use....

    The Tomtom MyDrive Web Route Planner....
    Get it Here... https://mydrive.tomtom.com

    (1).... Plan my Route with the MyDrive Web Route planner (With or Without Stops as required)

    (2)... Zoom in... Place a Sacrificial stop close to the Start Icon

    8eaec27f-eba6-4332-bbb7-38ecfdac3110.png
    (4)... Choose the 'Send Stops' option... The route will sync to your device

    (5)... The device will calculate your route from your 'Present location'
    (5.1)... The device will calculate your route using Stops in the order that you placed the Stops in the route
    (5.2)... If the planned Start of the Route is your 'Present location'... Then skip Bullet-point... (6)

    (6)... When the route has calculated on the device, Pinch zoom to the correct start of your Route (The Sacrificial Stop Icon) 'Long Tap' (Tap and hold for +1 second) on the Sacrificial Stop Icon --> A quick menu opens --> Tap the 3Dot icon --> Choose 'Use as a Starting Point'
    The device will calculate your route from your new location

    (7)... Saving the Route
    'Quick Tap' anywhere on the Route --> A quick menu opens --> Tap the 3Dot icon --> Manage route --> Add to my Routes.... Edit the Route name as required or simply Tap Add
    _____________________________________

    Note... (1) A 'Quick Tap' and 'Long Tap' of the screen gives different menu options
    Note... (2) The MyDrive Web Route planner will sync a route with a Max of 20 stops

    Stay Safe... ATB YFM
  • philmckerracher
    philmckerracher Registered Users Posts: 2
    New Seeker
    Wow, thanks for the quick and comprehensive response. I hadn't expected so many bugs (especially since I once knew some really competent people who worked there). I've learnt something about tracks, routes and long and short taps.

    I've accepted the answer but I think the real solution for me will be to accept that it's broken and just use individual destinations for now, patiently waiting for bugs to be fixed and the UI sorted, whenever that may be.