I have lost connection to live traffic. My phone is connected via Bluetooth.

Tombarreau9 Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Device shows traffic service not available and GPRS system disconnected. Should I reset device ?


  • DougLap
    DougLap Posts: 10,039
    Hi @Tombarreau9

    It is worth a try Resetting it. Your unit will show GORS disconnected if it is connected to your Wifi. Check when out of range of the Wifi.

  • YamFazMan
    YamFazMan Posts: 21,141
    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM