poi list has disappeared on the tomtom — TomTom Discussions

poi list has disappeared on the tomtom

Loret4ever
Loret4ever Registered Users Posts: 8
New Seeker
edited December 2021 in Devices using Wi-Fi®
Good evening. after an update my poi list has disappeared which was standard in my tomtom. such as dkv and park your bus. how do i get it back. can you help me and send me an email [email protected] thanks in advance




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Answers

  • Willy875
    Willy875 Registered Users Posts: 3,758
    Revered Voyager
    Try to reset the device to factory defaults.
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    Hi. I did but even after that the list never came back and is nowhere to be found. don't get it
  • YamFazMan
    YamFazMan Posts: 20,480
    Superuser
    edited December 2021
    Hi
    @Loret4ever
    Have you installed the Europe Car map instead of the Truck Map....
    Check... Tap 4Dot (.... Menu) --> Setting --> Maps....
    dkv and park your bus POI are part of the Truck map
    _____________________

    Also Check... Tap 4Dot (.... Menu) --> Setting --> My Drive... Are you logged in with your Tomtom A/C details ???

    Stay Safe... ATB YFM
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    Hi. I am logged in to my drive. and the map is europe truck
  • Willy875
    Willy875 Registered Users Posts: 3,758
    Revered Voyager
    Have you tried downloading a small map to make your GPS work

    then remove the Europe Truck map once you remove it, you reinstall it.
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    Hi. can you explain how i can do that?
  • YamFazMan
    YamFazMan Posts: 20,480
    Superuser
    Hi
    @Loret4ever
    Re... dkv and park your bus POI's etc....
    Check... Tap 4Dot (.... Menu) --> Setting --> Appearance --> Show POI lists on Map....
    Are the required POI Categories set to 'Show' ???

    Stay Safe
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    skvpten803nc.jpg
    varv0rcwamdo.jpg
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    Are the required POI Categories set to 'Show'

    How do i do that?
  • YamFazMan
    YamFazMan Posts: 20,480
    Superuser
    edited December 2021
    Hi
    Using a Translator....
    Reisbegeleidingsweergave = Tour guidance display = Show POI lists on Map ???
    Tap on Reisbegeleidingsweergave... Are dkv and park your bus etc...POI's in the list if yes, Set them to 'Show'

    Stay Safe... ATB YFM
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    vzy8g5a1v7oe.jpg


    I can not see dat
  • YamFazMan
    YamFazMan Posts: 20,480
    Superuser
    edited December 2021
    Hi
    @Loret4ever
    Sorry for my poor translation attempts from Dutch to English....
    I do not have a Tomtom Truck device, so I can't show the relevant POI Categories....
    Check... Tap 4Dot (.... Menu) --> Setting --> Appearance --> Show POI lists on Map....

    0x8dmyps23t3.jpg

    q5v4795ea7n7.jpg
    Stay Safe... ATB YFM
  • Loret4ever
    Loret4ever Registered Users Posts: 8
    New Seeker
    Hi. That option is no longer available to me