Ordered a maps update sd card, but no confirmation in my mailbox
Alpgiray
Registered Users Posts: 4 
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Hello, i have ordered a maps update sd card. But i dont have received a confirm mail yet. Can anyone help? I cannot find the order anymore. I have already paid for it...
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Answers
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Can anyone help please? Thank you..0
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Hi
If the purchase is recent, you must always wait a bit for you to pay it, but that does not mean that the money has been withdrawn from your bank account.
See this link to follow the progress of your order.https://help.tomtom.com/hc/en-gb/articles/360013902080-Informations-sur-la-livraison-des-commandes0 -
Hello, thank you for your fast comment. I can’t find any order in my account. I think i will need to contact the support team via e-mail. Or i will call them tomorrow. I will let you guys know tomorrow. If there is any other tips, they’re welcome.0
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Since covid 19 no more Tomtom service phone to contact them.
How to contact TomTom customer support by chat or email
https://help.tomtom.com/hc/en-gb/articles/360015568919/
How to contact TomTom customer support by email
https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
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Hello, thank you for the answer. I have send an email to the support team via the chat. I will write here how it’s ended. Thank you.
Ps. Are you guys from the Netherlands?0
