New Start 52 wont register and update — TomTom Discussions

New Start 52 wont register and update

Spendian68
Spendian68 Registered Users Posts: 2
Apprentice Traveler
in MyDrive Connect
My new Start 52 wont register and update, it keeps cycling around and repeating itself. I have cleared the cache, reset the device and left it for a reasonable (some would consider unreasonable) amount of time, 17 hours to finish updating but it just kept going.
I do have another Start 52 also registered to this account and have never had any problems with that one updating.

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,265
    Exalted Pioneer
    wait for moderator to check tomorrow
  • DougLap
    DougLap Posts: 9,377
    Superuser
    Hi @Spendian68

    To help @VikramK or @lampard review your unit on the TT servers could you indicate here the last 3 digits of the serial number of the device concerned so they can look for the correct unit. Do NOT give the whole serial no please.

    Doug
  • Spendian68
    Spendian68 Registered Users Posts: 2
    Apprentice Traveler
    Last 3 digits are 553
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,074
    Moderator
    Hi @Spendian68
    Welcome to the community!

    Could you send me the full serial number of your device through a private message, please?

    Thanks, Vikram

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