Tom Tom Traffic — TomTom Discussions

Tom Tom Traffic

rogerhaworth
rogerhaworth Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in TomTom Services
My Go Camper connects to Tom Tom Traffic on my home wifi but will not connect to Traffic while I am out in my Camper Van! What should I do to rectify this problem?

Best Answer

  • kieron
    kieron Posts: 523
    Superuser
    Accepted Answer
    Hi Roger -

    Great to hear the issue is resolved - have a great Christmas =)

Answers

  • kieron
    kieron Posts: 523
    Superuser
    Hi there @rogerhaworth -

    Have you tried going into the menu settings under WiFi and removing your stored connection by pressing the “forget” tab? This should allow the built in SIM to take over properly as the WiFi link on your device, even though out of range, is still hunting for the connection and possibly preventing the SIM to connect for data.
  • rogerhaworth
    rogerhaworth Registered Users Posts: 4
    Apprentice Traveler
    Hi Kieran, Thanks for the suggestion. I'll give it a try.
    Roger
  • rogerhaworth
    rogerhaworth Registered Users Posts: 4
    Apprentice Traveler
    Hi Kieron (sorry I spelt your name wrong earlier),

    I tried removing the saved WiFi routers from the device but that didn't restore the SIM functionality.

    I then resent the device to the original factory settings and Tom Tom Traffic is now working perfectly! Why didn't I think of doing that earlier?

    Best wishes, Roger
  • kieron
    kieron Posts: 523
    Superuser
    Accepted Answer
    Hi Roger -

    Great to hear the issue is resolved - have a great Christmas =)