No route possible on GO App

Jaccovanderpost1
Jaccovanderpost1 Registered Users Posts: 2
New Seeker
Hey,

You are very difficult to reach, no phone and I can't find an email address, not even via the contact from my tomtom app. Really very annoying! I found this email address from a former contact. Have a problem: I want a route with my tomtom app to Starkenburg Germany and I keep getting the message: no route possible while the towns around it a route is possible.

How is that possible?? I can simply plan a route to Starkenburg via my MichelinApp. Why is it not stated why there is no route or an alternative to nearby? That way I can't get to my Airbnb address.

Please help.

Gr. Jacco van der Post

Mod edit: Machine translated from Dutch!

Comments

  • Jaccovanderpost1
    Jaccovanderpost1 Registered Users Posts: 2
    New Seeker
    edited December 2021
    Hi,

    I'm trying to email but I can't find your email address. I also want a route with my tomtom app to Starkenburg Germany and I keep getting the message: no route possible while a route is possible in the towns around it. How is that possible?? I can simply plan a route to Starkenburg via my MichelinApp. Please help. Gr. Jacco van der Post Hey, You are very difficult to reach, no phone and I can't find an email address, not even via the contact from my tomtom app.

    Really very annoying! Have a problem: I want a route with my tomtom app to Starkenburg Germany and I keep getting the message: no route possible while the towns around it a route is possible.

    How is that possible?? I can simply plan a route to Starkenburg via my MichelinApp. Why is it not stated why there is no route or an alternative to nearby? That way I can't get to my Airbnb address.

    Gr. Jacco van der Post

    Mod edit: Machine translated from Dutch!
  • lampard
    lampard Administrators Posts: 5,769
    Moderator
    Hi @Jaccovanderpost1

    Welcome to the Community! Have you downloaded all the necessary maps including the Ferry connections along this route? In the main menu, please go to Settings > Maps & Display > Downloaded Maps>Add to download all required maps. (Make sure you've all the Germany map areas downloaded on the app)

    Best, lampard
  • YamFazMan
    YamFazMan Posts: 20,502
    Superuser
    edited December 2021
    Hi
    @Jaccovanderpost1
    Hi, I'm trying to email, but I can't find your email address.
    (Snip)
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  • Jürgen
    Jürgen Community Managers, Administrators Posts: 6,840
    Community Manager
    edited December 2021
    There is a road block at L192 leading to Starkenburg. A route to Trarbach which is next to Starkenburg is possible.