TomTom Chooses the WRONG route
scubaal
Registered Users Posts: 53 
Legendary Explorer
Legendary Explorer
in Map quality
This problem has existed for over 2 years. I have reported it multiple times.
Now I am adding screen shots so others can see the issues a verify although I have no expectation it will be rectified.
Using TomTom (Go or MyDrivce it doesnt matter- same result as the underlying algorythm is at fault) set to choose fastest route.
Routing from - Monash, ACT to Huskisson, NSW
TomTom routes 3:11 hours - 260km.
This is NOT the fastest route.
If I modify the route to go via Nerriga, TomTom comes back with 2:39 hours - 198km.
We are not talking a couple of minutes here - this is a huge difference.
This is the correct fastest route that Google and Apple find EVERY TIME.
What is up with the TomTom app?
There seems to be no way to find out WHY the algorithm chooses a diffetrent route.
Images attached so you can verify it yourself.
I have reported it through Mapshare a dozen times with no fix. I would be happy to help TomTom troubleshoot but no-on one seems to care.
Now I am adding screen shots so others can see the issues a verify although I have no expectation it will be rectified.
Using TomTom (Go or MyDrivce it doesnt matter- same result as the underlying algorythm is at fault) set to choose fastest route.
Routing from - Monash, ACT to Huskisson, NSW
TomTom routes 3:11 hours - 260km.
This is NOT the fastest route.
If I modify the route to go via Nerriga, TomTom comes back with 2:39 hours - 198km.
We are not talking a couple of minutes here - this is a huge difference.
This is the correct fastest route that Google and Apple find EVERY TIME.
What is up with the TomTom app?
There seems to be no way to find out WHY the algorithm chooses a diffetrent route.
Images attached so you can verify it yourself.
I have reported it through Mapshare a dozen times with no fix. I would be happy to help TomTom troubleshoot but no-on one seems to care.
1
Comments
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its not map problem
write to customer support0 -
Mm, when I try the route from Monash to Huskisson, it says 'No route possible'... Also, something seems fishy around here: (-35.09813,149.89342). When starting from that point (a bit further towards Huskisson), it takes the correct route. But when starting a bit closer to Monash from that point, it takes the huge detour. So it's somewhere there it seems where the issue is.1
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hmm, it's a long time since I have driven some parts of that road - and, I only drove it from Marulan to Husky, and, haven't been there for maybe 20 years, but, I'm not sure I wouldn't, in this case, agree with TT routing - I think, it's only like a secondary road, not like the (longer) road offered...
but, it's a very nice drive, there are some nice areas near Shoalhaven River...
maybe should venture there again to check...0 -
hmm, reading some other posts about that road, perhaps I'm too far out of date...
definitely the road should be offered, if not as main route, then as alternative.
I may well be wrong in suggesting it's a 'secondary road', mea culpa.0 -
rider1rider wrote: »its not map problem
write to customer support
hmm good advice - but HOW do you raise with customer support.
I've never had any luck
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