Recently purchased a tomtom go basic...

woger Registered Users Posts: 5
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
So, i recently purchased a tomtom go basic and its supposed to have lifetime trafffic. I had to use it today to do a 300 mile drive and apparently the traffic has expired with no apparent way of re-enabling it. i'm not happy to be honest is there a way of doing this somwhere?. Ive tried logging out and in, connected it to my pc, reset it to factory and nothing is working. overall a very frustrating experience.

Best Answers

  • VikramK
    VikramK Administrators Posts: 14,342
    Answer ✓
    Hi @woger

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • lampard
    lampard Administrators Posts: 6,075
    Answer ✓
    Hi @woger

    I've added the correct subscriptions to your device, please do a soft reset and check for updates and subscriptions under settings.

    Best, lampard