What has happened to Tom Tom Services? (and to my original post on this I asked earlier)?

DJSheridan Registered Users Posts: 128
Sovereign Trailblazer
edited December 2021 in Devices using Wi-Fi®
I did ask this question earlier but it has been removed by someone!!?!?

What has happened to my Tom Tom Services on my Premium X?
This unit has caused me no end of trouble and nobody wants to help out at Tom Tom - can't even get to contact them as it keeps refreshing back to this forum.

My device is not connecting and so does not offer Tom Tom Services. The My Drive icon is there but when i click on it nothing but linking to WiFi or Bluetooth.
This unit has it's own SIM card and until 3 days ago has now stopped working. I can't even find the menu to check i'm still logged in - which I should be.

As Tom Tom are hiding away is there anyone here that can help? Otherwise I will need to reset my device for the hundredth time (only had it since February) as it keeps on causing me issues.


  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
  • YamFazMan
    YamFazMan Posts: 21,141
    edited November 2021
    DJSheridan wrote: »
    (Snip) What has happened to my Tomtom Services on my Premium X?
    The 'Tomtom Services 'Menu is used on the previous NAV4 Devices....
    To Check the Live Services on your GO Premium X.....
    Tap 4Dot (.... Menu) --> Setting --> System --> About….
    DJSheridan wrote: »
    (Snip) Can't even get to contact them as it keeps refreshing back to this forum (Snip)
    Contacting Tomtom Support....
    Due to COVID-19 & Staff working from home….
    The phone service has been suspended (Indefinitely)

    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    Stay Safe... ATB YFM