How do I get to email a person due to a billing issue? — TomTom Discussions

How do I get to email a person due to a billing issue?

RobKeeling
RobKeeling Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
Is there any way to contact a person to sort a billing problem? I have now tried the "chat bot" many times and it seems completely useless!

Answers

  • DougLap
    DougLap Posts: 9,413
    Superuser
    edited November 2021
    Hi @RobKeeling

    Contact Customer Support via Chat during Normal working hours Mon/Friday.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,497
    Superuser
    Hi
    @RobKeeling
    Welcome to the site....
    Contacting Tomtom Support….
    Due to COVID-19 & Staff working from home….
    The phone service has been suspended (Indefinitely)

    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    Stay Safe... ATB YFM