Traffic

Totti_3025
Totti_3025 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I've brought the traffic update and the payment has gone through but it still states on my tom-tom 6200 that the service is unavailable

Answers

  • Willy875
    Willy875 Registered Users Posts: 6,535
    Elite Voyager
    On the Go 6200 the traffic is free for the lifetime of the device

    contact customer service to request a refund.
    How to contact TomTom customer support by chat or email
    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    How to contact TomTom customer support by email
    https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560
  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited November 2021
    Hi @Totti_3025

    If you have purchased the Traffic as you have a Go6200 Professional where it is the subject of subscription then it has occasionally occurred that the allocation to the account is delayed.

    Try contacting Customer Support via chat during normal working hours tomorrow with your order details and they should sort things whilst you are on.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message

    If it does not work exactly as described then try another Web Browser.

    Doug