Tomtom Rider 550 Traffic not available

Alesuoko
Alesuoko Registered Users Posts: 3
New Seeker
Hello,
I have a Tomtom Rider 550 with Traffic live subscription. Since some time ago, it isn’t available. It shows Traffic not available.
Privacy settings are OK. The device is configured with the account information.
Any idea?
Thanks

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Answer ✓
    Hi @Alesuoko
    Welcome to the community! The services on your RIDER look okay. Have you tried a factory reset to fix this already?

    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,039
    Superuser
    Hi @Alesuoko

    Look back here tomorrow to see what @VikramK has to say after he has reviewed your units settings on the TT servers and adjusted if necessary.

    Doug
  • Willy875
    Willy875 Registered Users Posts: 6,523
    Elite Voyager
    Hi @Alesuoko
    On the 550 rider, traffic information is received via a smartphone, the question is is your smartphone still linked to your GPS.
  • Alesuoko
    Alesuoko Registered Users Posts: 3
    New Seeker
    Willy875 wrote: »
    Hi @Alesuoko
    On the 550 rider, traffic information is received via a smartphone, the question is is your smartphone still linked to your GPS.
    Hello,

    Yes, the smartphone is linked to the GPS.


  • VikramK
    VikramK Administrators Posts: 14,298
    Moderator
    Answer ✓
    Hi @Alesuoko
    Welcome to the community! The services on your RIDER look okay. Have you tried a factory reset to fix this already?

    Regards, Vikram
  • Alesuoko
    Alesuoko Registered Users Posts: 3
    New Seeker
    VikramK wrote: »
    Hi @Alesuoko
    Welcome to the community! The services on your RIDER look okay. Have you tried a factory reset to fix this already?

    Regards, Vikram

    Hello,

    After a factory reset it works fine

    Thanks!!!

    Best Regards