flash monthly subscription tomtom

Pieterman
Pieterman Registered Users Posts: 10
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I canceled my flash monthly subscription and took an annual subscription, it has been paid. Unfortunately never received. What is the cause, because this is very difficult!




Mod edit: Machine translated (Dutch)

Answers

  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    If the purchase is recent, you must always wait a little before it becomes available on your account.
    Did you though at the time of purchase select the GPS account.
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    edited November 2021
    The purchase is from 15-07-2021
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    edited November 2021
    I also had a monthly subscription and never had any problems.
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    edited November 2021
    Come back a little later, the @VikramK moderator will review your account or contact customer service.
    Did you select the correct GPS account at the time of purchase?
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    edited November 2021
    No idea ! How does that work?

    My purchases state that the system is active.
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    edited November 2021
    And in plain Dutch?
  • Willy875
    Willy875 Registered Users Posts: 3,914
    Revered Voyager
    edited November 2021
    Pieterman wrote: »
    And in plain Dutch?

    Check back later, the moderator @VikramK will review your account or contact customer service.
    Did you select the correct GPS account at the time of purchase?



    Come back a little later, the modérateur @VikramK will review your account or contact customer service.
    Did you select the correct GPS account at the time of purchase?
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    edited November 2021
    I don't know what the right GPS system is!
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    edited November 2021
    When I had a monthly subscription, the system worked perfectly. When I ended the monthly subscription and took an annual subscription it stopped working.
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    Mijn TomTom model is: Via 53 Typenummer : ZL 3200100410
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,133
    Moderator
    Hi @Pieterman
    The subscription for speed cameras has not been allocated to your TomTom account. Please get in touch with our customer service team along with the order number to sort this out.

    Regards, Vikram
  • DougLap
    DougLap Posts: 9,426
    Superuser
    Hi @Pieterman

    Try the following during normal working hours Mon/Fri

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in, and not before, Tap Contact Us bottom right
    Help Box appears and at the bottom is a message option
    Type Contact or Chat in the box
    If Chat is available you should be offered the chance to Tap Live Chat
    If it is Out of Hours for Chat you should be offered an option to message


    If it does not work exactly as described then try another Web Browser.

    Doug
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    Aanmelden account lukt niet, krijg HTTP ERROR 400
  • Pieterman
    Pieterman Registered Users Posts: 10
    Apprentice Seeker
    BESTELLING 411955710
    Besteldetails

    Bestelstatus

    status Voltooid
    Aankoopdatum 15-07-2021
    Betaalstatus Vastgelegd
    Factuuradres

    Piet den Haan
    Aart Reedijkweg 2
    Numansdorp 3281 AB
    Netherlands
    Gekochte artikelen

    ITEM EENHEIDSPRIJS AANTAL SUBTOTAAL
    Speed Camera world 1 year € 29,99 1 € 29,99
    VOUCHERKORTING -
    € 10,00
    SUBTOTAAL
    € 19,99
    VERZENDKOSTEN
    € 0,00
    TOTAAL (INCLUSIEF BTW)
    € 19,99

    TomTom Via 53 Serienummer : ZL 3200100410

    Graag mijn flitser abonnement activeren, anders wil ik mijn aankoop bedrag teruggestort hebben.