taxdrtom Registered Users Posts: 1
New Seeker
I have purchased an update, received invoice and credit card charged. I have not received an update down load link, nor a new registration number. Where do I go from here?


  • YamFazMan
    YamFazMan Posts: 20,793
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • rider1rider
    rider1rider Registered Users Posts: 1,411
    Exalted Pioneer
    map purchase?
    use mydrive connect software
  • Willy875
    Willy875 Registered Users Posts: 5,345
    Revered Voyager

    There is no download link you must connect your GPS to your Mydrive connect account.
  • VikramK
    VikramK Administrators Posts: 13,738
    edited November 2021
    Hi @taxdrtom
    Welcome to the community! Your TomTom GO 50 comes with map updates for the lifetime of the device.
    The embedded services were not active; I have asked my team to fix the subscriptions. Just to a do soft reset and check for updates-

    You can raise a refund request for the recent map purchase by contacting our customer service team (along with the order number).


  • YamFazMan
    YamFazMan Posts: 20,793
    Welcome to the site....
    Contacting Tomtom Support….
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    Stay Safe... ATB YFM