Updating?

taxdrtom

I have purchased an update, received invoice and credit card charged. I have not received an update down load link, nor a new registration number. Where do I go from here?

YamFazMan

Hi
@taxdrtom
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

rider1rider

map purchase?
use mydrive connect software

Willy875

@taxdrtom

There is no download link you must connect your GPS to your Mydrive connect account.

VikramK

Hi @taxdrtom
Welcome to the community! Your TomTom GO 50 comes with map updates for the lifetime of the device.
The embedded services were not active; I have asked my team to fix the subscriptions. Just to a do soft reset and check for updates-



You can raise a refund request for the recent map purchase by contacting our customer service team (along with the order number).

Regards,
Vikram.

YamFazMan

Hi
@taxdrtom
Welcome to the site....
Contacting Tomtom Support….
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

Stay Safe... ATB YFM