Updating?

taxdrtom
Registered Users Posts: 1 
New Seeker

New Seeker
I have purchased an update, received invoice and credit card charged. I have not received an update down load link, nor a new registration number. Where do I go from here?
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Answers
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Hi
@taxdrtom
Welcome to the site....
The restrictions as a result of the COVID-19, Social Distancing and people working from home, have delayed the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
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map purchase?
use mydrive connect software0 -
Hi @taxdrtom
Welcome to the community! Your TomTom GO 50 comes with map updates for the lifetime of the device.
The embedded services were not active; I have asked my team to fix the subscriptions. Just to a do soft reset and check for updates-
You can raise a refund request for the recent map purchase by contacting our customer service team (along with the order number).
Regards,
Vikram.
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Hi
@taxdrtom
Welcome to the site....
Contacting Tomtom Support….
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat… Will be available during Normal Office Hours
Email… Will be available outside of Normal Office Hours
Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
Stay Safe... ATB YFM0